Privacy Policy

Details on how Trackflow processes and stores your data.

Last updated: October 7, 2020

Trackflow Inc. provides a software solution that monitors api logs in mobile applications and programs under the direction of its Customers, to provide session, error and crash data. We know you care about how your Personal Information is used and shared and we take your privacy seriously.

1. Purpose

The terms “Trackflow,” “we,” and “us” include Trackflow. and our affiliates and subsidiaries. This Privacy Policy explains our online and offline information practices, the kinds of information we may collect, how we intend to use and share that information, and how you can opt-out of a use or correct or change such information.

2. Scope

This Privacy Policy applies to Personal Information that is Processed by Trackflow in the course of our software as a service business, including on trackflow.ai, docs.trackflow.ai, and other Trackflow websites (each a “Site” or “Sites”), forums, blogs, and other online or offline offerings (together with any and all future mobile, online, and offline offerings operated by or on behalf of Trackflow, the “Services”). This Privacy Policy does not apply to Trackflow’s on-premise product which is controlled by the customer such that Trackflow does not collect, receive, store, or otherwise interact with the customers’ data. All individuals whose responsibilities include the Processing of Personal Information on behalf of Trackflow are expected to protect that data by adherence to this Privacy Policy. This Privacy Policy is intended to meet requirements globally, including those in North America, Europe, APAC, and other jurisdictions.

This Policy applies to all Trackflow’s operating divisions and affiliates, and any additional subsidiary or affiliate of Trackflow that we may subsequently form. Trackflow has put in place mechanisms to verify ongoing compliance with this Policy. Any Trackflow employee who violates this Policy will be subject to disciplinary procedures.

3. Transparency/Notice - Types Of Personal Information We Collect And How We Use It

The types of Personal Information we may collect (directly from you or from Third-Party sources) and our privacy practices depend on the nature of the relationship you have with Trackflow and the requirements of applicable law. Some of the ways that Trackflow may collect Personal Information include:

We endeavor to collect only that information which is relevant for the purposes of Processing. Below are the ways we collect Personal Information and how we use it.

3.1 Types Of Personal Information We Collect

Trackflow collects Personal Information regarding its current, prospective, and former clients, customers, users, visitors, and guests (collectively “Individuals”).

3.2 Personal Information Collected And Controlled By Customers

3.3 How Trackflow Uses Your Information

We acquire, hold, use, and Process Personal Information about Individuals for a variety of business purposes, including:

 

4. Onward Transfer - Trackflow May Disclose Your Information

4.1 Information We Share

We may share your information as described in this Privacy Policy (e.g., with our Third-Party service providers; to comply with legal obligations; to protect and defend our rights and property) or with your permission.

4.2 Data Transfers

All Personal Information collected via or by Trackflow is stored on servers located in the United States. Data protection laws vary among countries, with some providing more protection than others. Regardless, we always apply the protections described in this Privacy Policy.

We have implemented safeguards to ensure an adequate level of data protection where Personal Information of residents of the EEA is transferred to countries outside the EEA, such as standard contractual clauses for the transfer of Personal Information as approved by the European Commission (Art. 46 GDPR). As applicable, Trackflow relies upon standard contract clauses, the European Commission’s adequacy decisions about certain countries, and your consent for these data transfers. Please note that although the Court of Justice of the European Union has invalidated the EU-US Privacy Shield Framework as a mechanism for transfers of Personal Information between the EU and US in Case C-311/18, Trackflow remains committed to complying with the Privacy Shield Principles.

When we receive formal written complaints regarding the transfer of your Personal Information we respond by contacting the person who made the complaint. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve complaints we cannot resolve directly with you.

5. Opt-Out (Right To Restrict Processing)

5.1 General

You have the right to opt-out of certain uses and disclosures of your Personal Information. Where you have consented to Trackflow’s Processing of your Personal Information or Sensitive Personal Information, you may withdraw that consent at any time and opt-out to further Processing by contacting us at support@trackflow.ai.

5.2 Email And Telephone Communications

If you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt-out of receiving future emails. We will process your request within a reasonable time after receipt. Note that you will continue to receive transaction-related emails regarding products or Services you have requested. We may also send you certain non-promotional communications regarding Trackflow and our Services and you will not be able to opt-out of those communications (e.g., communications regarding updates to our Terms or this Privacy Policy).

5.3 Mobile Devices

Trackflow may occasionally send you push notifications through our mobile applications with information that may be of interest to you. You may at any time opt-out from receiving these types of communications by changing the settings on your mobile device. Trackflow may also collect location-based information if you use our mobile applications. You may opt-out of this collection by changing the settings on your mobile device.

5.4 “Do Not Track”

Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.

 

6. Rights Of Access, Rectification, Erasure, And Restriction

You may inquire as to whether Trackflow is Processing Personal Information about you, request access to Personal Information, and ask that we correct, amend or delete your Personal Information where it is inaccurate or if you believe that your Personal Information has been Processed in violation of this Privacy Policy. Where otherwise permitted by applicable law, you may send an email to support@trackflow.ai or use any of the methods set out in this Privacy Policy to request access to, receive (port), seek rectification, or request erasure of Personal Information held about you by Trackflow. Please include your full name, email address associated with your account, and a detailed description of your data request. Such requests will be processed in line with local laws.

Although Trackflow makes good faith efforts to provide Individuals with access to their Personal Information, there may be circumstances in which Trackflow is unable to provide access, including but not limited to: where the information contains legal privilege, would compromise others’ privacy or other legitimate rights, where the burden or expense of providing access would be disproportionate to the risks to the Individual’s privacy in the case in question or where it is commercially proprietary. If Trackflow determines that access should be restricted in any particular instance, we will provide you with an explanation of why that determination has been made and a contact point for any further inquiries. To protect your privacy, Trackflow will take commercially reasonable steps to verify your identity before granting access to or making any changes to your Personal Information.

7. Data Retention

Trackflow retains the Personal Information we receive as described in this Privacy Policy for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.

8. Security of Your information

We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us. We do not accept liability for unintentional disclosure.

By using the Site or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Site. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Site or sending an e-mail to you. You may have a legal right to receive this notice in writing.

9. Children’s Privacy

The Services are not directed to children under 13 (and in certain jurisdictions in the EU under the age of 16) years of age, and Trackflow does not knowingly collect Personally Identifiable Information from children under 13 (and in certain jurisdictions in the EU under the age of 16) years of age. If you are under the age of 18, you must have your parent’s permission to access the Services. Trackflow urges parents to instruct their children never to give out their real names, addresses, or phone numbers, without parental permission, when online. If you learn that your child has provided us with Personal Information without your consent, you may alert us at support@trackflow.ai. If we learn that we have collected any Personal Information from children under 13 (and in certain jurisdictions in the EU under the age of 16), we will promptly take steps to delete such information and terminate the child’s account.

10. How to contact us

If you have any questions about our privacy practices or this Privacy Policy, or to submit a request to exercise data privacy rights, please contact Trackflow as follows. We will address your concerns and attempt to resolve any privacy issues in a timely manner.

By email: support@trackflow.ai

 

12. Changes To Our Privacy Policy And Practices

We are constantly trying to improve our Site and the Services so this Privacy Policy may change from time to time. If there are any material changes to this Privacy Policy, Trackflow will notify you by email or as otherwise required by applicable law. We will post any adjustments to the Privacy Policy on this web page, and the revised version will be effective immediately when it is posted (or upon notice as applicable).

13. Definitions

The following capitalized terms shall have the meanings herein as set forth below.