Terms of Service

Terms and conditions governing your use of Trackflow.

Last updated: October 7, 2020


The following terms and conditions govern all use of our software as a service business, including on trackflow.ai, docs.trackflow.ai, and other Trackflow websites (each a “Site” or “Sites”), forums, blogs, and other online or offline offerings (together with any and all future mobile, online, and offline offerings operated by or on behalf of Trackflow (taken together, the “Service”). The Service monitors errors in web, mobile and server applications and programs under the direction of its Customers, to provide session, error and crash event data.

The Service is owned and operated by Trackflow . (“Trackflow”). The Service is offered subject to your acceptance without modification of all of these Terms and Conditions contained herein and all other operating rules, policies (including, without limitation, Bugsnag’s Privacy Policy and Data Processing Addendum and procedures that may be published from time to time on our Site by Trackflow, (collectively, the “Agreement”).

Please read this Agreement carefully before accessing or using the Service. By accessing or using any part of the Site or the Service, you agree to become bound by this Agreement. If you do not agree to this Agreement, then you may not access the Service. If these terms and conditions are considered an offer by Trackflow, acceptance is expressly limited to these terms. If you are accessing and using the Service on behalf of a company (such as your employer) or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to this Agreement. In that case, “you” and “your” will refer to that company or other legal entity.

1. Your Trackflow Account

2. Types of Plans and Usage Parameters

3. Overage Fees

4. Payment, Renewals and How to Cancel

5. Intellectual Property

6. Changes

7. Termination

8. Disclaimer of Warranties

9. Limitation of Liability

In no event will Trackflow, or its suppliers or licensors, be liable with respect to any subject matter of this Agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement for substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the fees paid by you to Trackflow under this Agreement during the twelve (12) month period prior to the cause of action. Trackflow shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.

10. General Representation and Warranty

You represent and warrant that (i) your use of the Service will be in strict accordance with the Trackflow Privacy Policy, with this Agreement and with all applicable laws and regulations (including without limitation any local laws or regulations in your country, state, city, or other governmental area, regarding online conduct and acceptable content, and including all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside) and (ii) your use of the Service will not infringe or misappropriate the intellectual property rights of any third party.

11. Indemnification

You agree to indemnify and hold harmless Trackflow, its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of the Service, including but not limited to your violation of this Agreement.